The first time you order one of our products, we want you to try it without risk. You have 30 days to use your item and see if you like it.
If you are not satisfied with the performance or flavor of one of our products, let us know within the first 30 days of purchase, and if it is your first purchase of that item, we'll refund the purchase price - up to one retail sized item (see limitations) - and you can choose to send us back the extra unopened items for a full refund on the rest.
Our Satisfaction Guarantee does not cover items given as free items, items given as gifts, gift cards or items purchased with gift cards, 20lb size, financial aid listings, or Final Clearanced items. Guarantee is time-limited - you must place your claim within 30 days of delivery. Refunds are limited to product only and 1 unit per claim per flavor. We do not reimburse return shipping. Satisfaction Guarantee applies to items purchased at shop.betterbatter.org only.
Occasionally things go wrong... we might have mispacked your order, missed something on your packing slip, or - very very rarely! - a batch might have gone through the mixer wrong and fail to work. No matter what, our friendly staff will work with you to make it right!
Please read below for applicable clauses and restrictions...
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t accept a claim for refunds or exchanges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
- Gift card balances
- Downloadable software products
- opened items
-Final Clearance Items
-Items purchased on other sites or stores
To complete your return, we require a receipt or proof of purchase from our site.
There are certain situations where only partial refunds/replacements are granted, or may be refused
- damaged shipments where insured coverage was not chosen
- partially missing shipments (we will only refund or replace missing items upon visual inspection via photo)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You may be offered store credit as an option.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced and regular sale items may be refunded, unfortunately Clearanced sale items cannot be refunded for any reason.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. We may ask you to send your item to: 1885 East Pleasant Valley Boulevard, Altoona PA 16602, United States for testing and confirmation.
If the item was marked as a gift when purchased or paid through a gift card and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
To return your product, you should mail your product to: 1885 East Pleasant Valley Boulevard, Altoona PA 16602, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance to return items. We don’t guarantee that we will receive your returned item, and don't cover items that are not returned to us.
Out of Stock/Oversale Fulfillment
OVERSELL: Occasionally due to software glitches or warehouse damages to inventory, an item will not be available even though it cleared our payment system. In most cases we will contact you to determine if you would like to hold the order, cancel the order, or swap out the item for the same (or greater) total weight of product in a different SKU (packaging).
We reserve the right to automatically swap up the item to an equal or greater quantity/total weight of product in all orders, without notifying you, as long as the swapped item contains identical inner product (ie. flour for flour), in order to expedite shipping. Automatic switching will occur when the expected wait for a hold exceeds two weeks, or any period following a holiday closure. If we switch items, we will add a note in your package referencing this policy.
PRESALE: We often offer items for presale (reserve) when they are known to be sold out. If you order a PRESALE item, your card WILL be charged at time of order, and your entire order will be held until the PRESALE item is back in stock. You will receive weekly updates as to the status of the item and you will be given options for alternatives, as things evolve.
We generally process orders Mondays, Tuesdays, Thursdays and Fridays, except for office closures, holidays and weather closures/outages. We do not process orders on weekends or Wednesdays.
Orders are typically shipped 2-3 business days after they are placed. Orders are processed 1-2 business days after they are received. Once an order is processed, a shipping label is created, and the order is packed. The order may be held for an 1 business day after date of label creation, in order to allow customers to make any corrections or cancellations they need to, at no extra charge.
Once an order leaves the dock, any changes to the order (shipping address etc) will incur extra charges.
Most orders deliver within 5-7 business days from date of order, but it can take up to 14 total days to arrive, depending on where the order falls in the cycle, office/carrier closures, weather, etc. We DO NOT guarantee delivery times.
We now offer low flat rate uninsured shipping for $5 OR flat rate insured shipping for $10 or less, to most US locations . Flat rate shipping may go out either USPS priority, UPS Surepost or UPS ground. We choose the least expensive method for our flat rate shipping. Because Surepost can take up to 14 days to arrive, you may choose instead to specify a carrier (UPS ground or USPS priority), which typically delivery up to a week earlier than Surepost. Additional costs will apply. Delivery times are not guaranteed when you choose these options, but the carrier will be chosen as specified. Additional air fees and weight limitations (10lb and under) apply to APOs and Hawaii and Alaska, and these locations will generally have much longer delivery times.
IMPORTANT: If you choose uninsured shipping for checkout, you will not be able to place a claim for damage, ie spilled product.
Please note: Because average cost of shipping is higher than what we charge, shipping fees are never refundable. Shipping fees will be deducted from all refunds on orders.
DELIVERY TIME ESTIMATES
Your order should generally arrive 5 to 14 total days after it is placed. During PREORDER or backorder status, or during closures (weather or holidays), orders will be delayed and we will communicate with you when an order delay is expected for longer than a week.
We NEVER guarantee delivery dates/times for any of our shipping optinos (flat rate, UPS ground, and USPS priority). Actual arrival times may vary by several days from quoted estimate. We do NOT offer refunds or reshipments based on time delay.
Please note: Because average cost of shipping is higher than what we charge, shipping fees are never refundable, even in cases of shipping delay.
INSURED SHIPPING OPTIONS
UPS and USPS have highly restrictive guidelines for claims regarding food purchases. Our representatives have warned we will have a 90%+ refusal rate for these items. Therefore we DO NOT guarantee items against damage through UPS or USPS and we DO NOT MAKE CLAIMS on your behalf with these companies. By ordering uninsured shipping, you acknowledge that you have no recourse against damages in transit.
We DO offer an in-house, optional Flat Rate Insured shipping option at checkout. This is meant to protect your order in cases of rips and spills of internal bags, resulting in loss of product. This option does NOT cover cosmetic damage (rips/tears in external packaging, crushing, etc). You MUST opt to insure your package at checkout to make a claim for damages upon arrival.
If you have chosen Flat Rate Insured shipping, you MUST make a claim of damage within 2 business days of receipt of delivery. Send all claims WITH PHOTO PROOF to email@example.com. Failure to make claims in a timely fashion or provide photo proof will result in refusal of your claim, even if insured shipping is chosen.
Please note: Shipping fees are never refundable. Shipping fees will be deducted from refunds on orders.
Please note: Items sold as in our Final Clearance section cannot be claimed for damage.
INCORRECT ADDRESS/NONDELIVERY/STOLEN ITEMS/RETURN TO SENDER
It is very important for you to choose a shipping method that is safe, and where you will be available to receive the product. In general we do not cover nondelivery or other mistakes on your part. Please see below for details about restrictions on coverage for mistakes:
Incorrect Address: We are charged $16 for corrections to address. Prior to shipping, you may contact us at any time, and we will correct your address with no charge. After shipping we, where possible we will verify your address. If our system offers a corrected address, we will edit your address to reflect the proper UPS or USPS address, without notification to you. If your address is tagged as incorrect after delivery, we will edit your shipping information in our system to avoid future delivery charges. We will not ship to an address that is tagged as incorrect/nondeliverable in our software.
If you need an address changed before shipping (for instance: Paypal used the wrong address, or you moved), we will be happy to adjust both your shipping and your account to reflect your requested change at no charge. Once your item ships, however, we cannot change your delivery without incurring a $17 change charge. You are free to request an invoice for this change, and once it is paid, we will make the change request with our shippers.
Nondelivery: If your package is returned to us as nondeliverable (this can happen if it is a nonexistent address, if you asked for signature service and were not available to sign, if you used a clearing house or delivery box and never picked the item up, or if you requested the item held for pickup and failed to pickup before the return deadline), we will have been charged for both delivery and return. Therefore we can neither refund your purchase, nor send it again. You may choose to request an invoice for the return fee and the redelivery cost, and once it is paid, we will be happy to reship your item.
General Nondelivery/Stolen Items: Once an item is marked as delivered in our system, the purchase is closed for delivery. We do not reship items lost due to porch pirates. We will, however issue a claim for nondelivery with our shipping service. We can only advance a claim as far as they allow. If they refuse a claim, we will not reship the item or refund the purchase. If they cover the claim, we will reship or refund the purchase as directed by the service. Please note: occasionally items are delivered to the wrong address - and in this case the shipping service should be able to locate these and redeliver - or are hidden on the porch or other area of your property. Always check with a neighbor, check your property, and check with your local delivery person before contacting us!
Return to Sender: If we receive a package as Return To Sender for any reason, we will neither refund the purchase nor resend the package. You may choose to request an invoice for the return fee and the redelivery cost, and once it is paid, we will be happy to reship your item.
We do not offer international shipping. Please shop at Vitacost.com to ship to non US locations.
CREDIT CARD AUTHORIZATION
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Payment Processing & Security
We work closely with our trusted partner PayPal Pro to protect your personal and payment details by taking steps designed to keep them secure and are currently certified PCI compliant. When you use your credit card, it is deposited to Paypal Pro, via your card of choice. All refunds, emails, etc may name Paypal Pro as the payment partner.
The designs, trade marks, logos, and service marks used (collectively, the “Trade Marks”) are the registered and unregistered marks of Better Batter Gluten Free Flour, LLC, our affiliates, our licensors or our partners, in the US and other countries, and are protected by US and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
No Product Designs, Images, Trade Marks, nor any other portion of the Better Batter Website (betterbatter.org) or affiliated channels (Facebook, YouTube) may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
Indemnity and warranty
In purchasing any product on this website, the Customer agrees that they have read these policies and agrees to indemnify and hold Better Batter Gluten Free Flour, LLC harmless from all liabilities, claims, actions, demands, writs, summons, (including but not limited to all legal fees) arising directly or indirectly out of any breach or alleged breach or non-performance or non-observance by the Customer of any of the terms of a relevant contract, including but not limited to these Conditions.
Better Batter Gluten Free Flour
1885 E Pleasant Valley Blvd.
Altoona, PA 16602