Better Batter Gluten Free Flour | Critical Covid 19 Updates

Important Information Regarding Our Covid 19 Status

 

Hello! 
Like many businesses in the United States, we have been,  continue to be, and may be further impacted by COVID-19. Currently our operations are considered essential (food supply via ecommerce), our staff is healthy, and we are cleared to continue operating.

Updated 2/7/2022

 

We continue to monitor our staff and limit entry to our facility during this time 


CURRENT Ordering, Fulfillment and Delivery Policies during COVID

Ordering : Ordering is still possible at this time, 24 hours a day on our site. Items may be subject to extended wait times, due to operations or inventory shortages. 

Phone and email orders: expect extra processing time due to staggered and reduced hours.

Operations:   We are currently operating Mondays, Tuesdays, and Thursdays. and are processing orders on those days. We may/may not add additional days, depending on volume and staff availability. 

Processing: Order fulfillment continues to lag slightly due to rotating schedules and intermittent labor shortages due to supply chain issues and staff quarantine/isolation measures. Every effort is being taken to get orders out in a timely fashion, but delays should be expected.

Carrier Pickup: Our carriers (UPS and USPS) are operating as usual, but delivery times may vary from expected (see below). Damages are much higher than usual.

Time to Delivery: all carriers are reported extended hold times, increased volume, and delayed delivery times. Delivery date guarantees are not offered by either our carriers or our company during this time, although they are currently running close to normally expected transit as of this update.

Pricing Hyper inflation has continued and is getting worse as the supply chain continues to be impacted by foreign and domestic issues and covid concerns. Pricing is expected to rise, without notice, and rising costs are expected to be passed on to the consumer as they emerge.

Selivery/shipping charges continue to skyrocket.


Codes Policies

Codes
You must apply any code you plan to use at checkout. Due to increased volume and limited staff availability, we cannot not offer workaround retroactive application.

However if you notify us before your order ships, we can cancel the order and you can try to order again.  Note:  we can't locate your code, issue a new code to you or issue a refund on an open order.  

Volume Limitations and Damages/Return/Refund Policies

During this period of time, in order to reduce the potential for hoarding/price gouging and improve our chance of obtaining sufficient stock volume to meet demand, we have instituted a limitation on claims, returns, etc.

  • Please buy only what you think you will need.  We will NOT accept returns, replacements or issue refunds during this period for unused product or satisfaction beyond ONE unit per order. Please note that due to high demand, we reserve the right to limit quantities, hold orders for incoming stock, swap stock out for an equal weight of the same product in a different size, or cancel orders due to lack of availability/oversold status. 
  • Damages - Damages are significantly higher than usual. 
  • Damage Insurance! You must opt for our internal protection to make a claim for any damages! If you opt for uninsured shipping, please note that we will not cover your damage, nor will we make exceptions for your order.
  • Limitations to Damage Protection: during this period of time, we are asking you to help us reduce waste - therefore, we reserve the right to limit claims total damage as well as partial damage. We reserve the right to refund a portion of your order or give you a code toward a future purchase rather than replace or refund the full amount of your order. ALL CLAIMS REQUIRE PHOTO PROOF or your claim will be refused.

 

General Office Policies
Our office will be closed to the public immediately.

We are NOT accepting ANY walk in orders, regular business meetings, sales calls or other appointments. Please conduct all orders via email or on our shop.betterbatter.org site. Non-contact curbside pickup is available locally upon appt only.

 

Customer Service/Claims

Our customer service staff will be doing their best on FB messenger and at our contact email to answer your inquiries. Due to increased volume, and restrictions on work hours/access, response time may be slow - we are working to mitigate limitations the best we can, but we do ask your patience.

 
General Updates
We are a tiny company  and you should know that we are doing our best to social distance and work safely, including working in squads and limiting work hours and outside exposure.

We are dealing with the same stresses and irritations as you - AND we are dealing with reduced staffing ability while filling volume/demand that is sometimes more than FOUR TIMES Christmas volume. It can be really stressful here, please continue to give us grace, be kind and gentle when talking with us, and if so inclined, keep us in your prayers. We really need them!

 


 We will continue to evolve our measures and protocols to protect our staff and customers as this pandemic continues to evolve. As always, please don’t hesitate to reach out to me if you have any additional questions or concerns, or encouragements. We're all in this together.

 
Love ya lots
 
Naomi

 

Better Batter Gluten Free Flour 1885 E Pleasant Valley Blvd Altoona PA 16602 +1-814-946-0958