Are your products bioengineered?

No, our products are not bioengineered

Are your products certified organic?

No, our products are not certified organic

Are your products vegan?

Our products are vegan friendly and designed to be used cup for cup in vegan recipes, but they are not certified vegan.

Are your products low calorie?

No, our products are not low calorie

Are your products low carb?

No, our products are not low carb

Are your products keto?

No, our products are not keto

Are your products paleo?

No, our products are not paleo

Are your products free of the most common food allergens (USA)?

Our products are third-party certified free by CFF from the 9 most common food allergens and gluten: wheat, gluten, dairy, eggs, tree nuts, peanuts, fish, shellfish, soy, sesame.

What about other non -regulated, but common allergens (USA)?

Citrus/lemon/pectin: Artisan Blend and Cake Flour do not contain these ingredients. We do not trace or test for these proteins and do not make a free-from guarantee for these ingredients. Corn/xathan gum: Artisan Flour is free from these ingredients. All of our other current product lines contain these ingredients. Tapioca/rice/potato: All of our current product lines contain these ingredients. Mustards, alcohol, fennel, onion, garlic, chives, artificial dyes, artificial flavors: None of our products are made with these ingredients. We do not trace or test for these proteins and do not make a free-from guarantee for these ingredients.

What about uncommon food allergens such as (insert your allergen here):

While we are happy to ask our QA and safety officers at each co-packing plant about shared environment/equipment for allergens you may have, please note we do not track, test for, or guarantee the status of any non-regulated allergen, unless the claim is made on our label/package. You will need to use your best discretion to decide if you feel comfortable using our products.

Do your mixes contain canola oil?

Our box versions of pancake mix, fudge brownie mix, yellow cake mix, and chocolate cake mix contain canola oil. Our stand up pouch products (bags) contain no canola oil.

Is your product actually cup for cup? I hear there is no such thing!

Our products are designed to be used just like their gluten containing counterparts, and should easily substitute in your gluten recipes, as long as you follow the instructions on the back of the package. You will find there are minimal changes to your recipe (for instance swe do call for added liquid for yeast breads). Even in gluten baking, you get better results using the type of flour (high protein bread flour, cake flour, all purpose etc) called for in the recipe. We have designed several blends specifically to help duplicate the effects and results of these different types of flour. In recipes calling for specific types of flour, your best results will be achieved if you swap blend-for-blend as called for in a recipe, and measure by weight. Using the right blend, and the right measuring steps will ensure you have very minimal changes to most recipes. Any small changes we suggest will be clearly listed on the bag, and where no suggestion is made, no change is necessary.

I don't want to buy several kinds of flour - can I just use one flour for everything?

Our Original Blend and Artisan Blend were both designed to work in most recipes. We have given suggestions for using them for the 3 most common types of flour - bread, all purpose, and cake - on the back of our 4lb bag. We suggest using one of these if you have to choose just one.

How do you properly measure the flour?

Weight for weight is always recommended! Use our guidelines on each package for best results. If you prefer to measure by volume, best results are achieved with the "fork, spoon, knife" method! Whisk the flour with a fork, spoon it into a dry measuring cup, and level it off with the back of a knife. You should get great results.

How much should a cup of flour weigh?

Just like gluten flours, each of our gluten free flour blends have a slightly different weight per cup. You should find they are roughly equivalent to US weight to volume measurements. Where a recipe fails to specify type of flour and only uses volume measurements (a cup etc), you'll get acceptable results for just about anything at 120g - 150g per cup. This is the most common weight achieved using the "fork, spoon, knife" method, and has been verified to work well for over 15 years.

What is the shelf life on your flour blends?

In general we recommend using Better Batter Flour Blends within 2 years from date of manufacture. For best results, store in an air-tight container, below 85F. Your environment, storage conditions, humidity, and temperature may extend or shorten the shelf life of your product.

What is the shelf life on your mixes?

In general we recommend using Better Batter Mixes within 18 months from date of manufacture. For best results, store in an air-tight container, below 85F. Your environment, storage conditions, humidity, and temperature may extend or shorten the shelf life of your product. Mixes that contain leavenings (yeast or baking powder) may have reduced performance after a 18 months.

Do I need to refrigerate/freeze your products?

No, but it will extend shelf life if done properly

What Stores in my area carry your product?

We do about 90% of our distribution online, and a small independent distributor stocks our product at some independent stores in the MidAtlantic - mostly Wegmans. If you don't see it in your local store, we can connect your manager to our distributor or ship it directly to them for you.

Can I order by phone?

We keep limited hours (Monday, Tuesday, and Thursday 10a-1p) for ordering. The best way to reach us is email (use our form). We'll be happy to send you a checkout link if you wish. We will need to know what you want to order, any codes you want to use, and your full billing and shipping address to create the invoice.

The ordering system is not working. What can I do?

Send us a chat or email, and we'll do our best to help sort out the problem and solve it for you!

Can I cancel/change/add to my order?

As long as your order has not been processed and picked up for shipping, you can cancel it or add items at no charge! Unfortunately, we cannot cancel, change, or add extra items to processed orders once they ship.

Can I add a code to my order after it is placed?

We can look up the code for you. As long as the code is valid, and you contact us within the same week you place the order, we will be happy to either cancel your order and create a new one with the code, or to issue a refund for the discount amount.

I found your product for cheaper elsewhere. Will you price match?

Unfortunately we do not price match. We definitely suggest you sign up for our newsletter to snag the best discounts before they are published to the public.

How much is shipping?

We offer great flat rate and free bulk shipping rates to most regions, and you can also choose from actual rates for UPS at checkout.

I live locally. Can I pick up your products in Altoona at your warehouse instead of shipping them?

Unfortunately we are closed to the public and cannot accept pick up orders at this time. We are happy to tell you which local stores carry our products.

How fast will my order ship?

Our processing days are Monday, Tuesday, Wednesday, and Thursday. Orders will usually be packed the next processing day after they are placed and are usually picked up by USPS or UPS within 1 business day after that. Delays due to high volume or weather are not common, but are possible. If you have placed a PREORDER, the tracking email will not be created until the item is in stock and has been shipped.

Where is my order?

You will have received a tracking number in an email the day your order shipped, using the email address you submitted. If you have not received this, or your link isn't working, please email us, and a friendly staff member will track it for you when the office reopens. Please check your SPAM folder if you have not received this email within 3 business days of your order.

Something is missing, or my order was wrong. Can you help?

Yes! Contact us right away and we will work with you to make it right.

My product is acting differently than usual. May I have a refund or replacement?

We will be happy to look into this for you, help identify the problem, and - if the product is wonky - make things right!

I didn't like a product. May I ask for a refund?

We want you to give us a try without risk, so we offer a no hassles 1 month trial policy, on limited sizes of all of our products. This policy is limited to 1 purchase of 1lb size of each product line/flavor, per customer,. You will need to try the product and make the claim within 1 month of the purchase. This claim is not eligible on repeat orders.

I changed my mind. May I return a product?

Unfortunately we cannot accept returns on food products, and we cannot cancel orders once they have shipped.